Bet247 Privacy Policy — How your data is kept safe

1 Scope & applicability

Bet247 (referred to as "we", "bet247", or "the platform") takes the privacy of its users very seriously. This Privacy Policy applies to the bet247 website (bet247.bar), mobile app, and all related services.

This policy clearly explains what information bet247 collects, how that information is used and stored, who it may be shared with, and what rights you have as a user. We believe transparency is the foundation of genuine trust — so we have nothing to hide.

This policy has been specifically tailored for users in Bangladesh and follows international data protection standards (GDPR-aligned principles).

2 What information we collect

Bet247 only collects information that is essential to operating the service. No unnecessary personal data is requested. The types of data collected and their purposes are outlined below:

In addition to information collected at registration, certain technical data is gathered automatically while you browse the bet247 website — including cookies, log files, and device fingerprints. This data is not used to identify you directly, but helps improve the security and quality of our service.

3 How your information is used

Bet247 uses collected data solely for specific, legitimate purposes. A detailed breakdown of how your data is used is provided below:

• Account management: For registration, login, password recovery, and KYC verification.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• Customer Support: To provide accurate and timely responses to your inquiries or complaints.
• Fraud Prevention: To detect unusual or suspicious activity and ensure account security.
• Legal obligations: To meet government and regulatory requirements.
• Service Improvement: To analyze user behavior and improve the platform.
• Promotional Communications: Only with your consent, to send you messages about bonuses and offers.
• Responsible Gaming: To monitor gaming behaviour and provide support or protection where needed.

4 Data Sharing & Disclosure

Bet247 never sells your personal information. However, limited data sharing may be necessary in certain circumstances:

• Payment Provider: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Technology Partners: We work with hosting, cybersecurity, and analytics providers under strict confidentiality agreements.
• Legal authorities: Information may be disclosed as required by court order or other legal obligations.
• Anti-Fraud Authority: We cooperate with regulatory authorities in investigations related to money laundering or fraud.

All third-party service providers are contractually required to comply with bet247's strict data protection standards and may not use the data they receive for their own purposes.

5 Cookies & Tracking Technologies

Bet247 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve website functionality.

• Essential cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language, preferences, and settings.
• Analytics cookies: To collect site usage statistics and improve our services.
• Marketing cookies: Only with your consent, for the purpose of showing you relevant advertisements.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain website features.

6 Security Measures

Bet247 uses industry-leading security measures to protect your information. The core components of our security framework are:

• TLS/SSL encryption: All communication between the website and our servers is secured with 256-bit encryption.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: To protect our servers against cyberattacks.
• Regular Security Audits: Periodic vulnerability assessments conducted by external specialists.
• Access control: Staff are granted access only to the data necessary for their specific role.

7 Data Retention Period

Bet247 does not retain data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: Retained for the duration of account activity and for up to 5 years after closure.
• Transaction records: Retained for 5 to 7 years in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure, as required by legal obligations.
• Customer Support Contact: Retained for reference for up to 3 years.
• Cookie Data: Between 30 days and 2 years, depending on the type.

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.

8 Your rights

As a bet247 user, you have the following rights over your own data:

9 Protection of minors

Bet247 is a platform exclusively for adults aged 18 and above. Registration and use of the platform by minors is strictly prohibited.

• Age verification is mandatory at the point of registration.
• Additional KYC documents may be requested in suspicious cases.
• If we become aware that any data from a minor has been collected inadvertently, it will be deleted immediately.
• If you have any concerns, please contact our support team — action will be taken promptly.

10 Changes to the Privacy Policy

Bet247 may update this Privacy Policy from time to time. Revisions may be necessary due to service expansion, legal changes, or technological developments.

• The date of any changes will be noted under the "Last Updated" section at the top of the page.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

We recommend checking this page regularly. The most current version will always be the one in effect.

11 Contact & complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bet247 data protection team:

• Email: [email protected] (plain text only — not a clickable link)
• Live chat: Chat with us directly via the website or app — available 24/7, seven days a week.
• Complaint response time: Initial response within 48 hours, full resolution within 30 days.